Returns & Exchanges
At SofaSofa®, we want you to be completely satisfied with your new furniture. If your selection isn't the perfect fit for your home, you can return or exchange your items within 30 days of delivery.
Initiate Your Request
Contact our customer concierge team via email or phone with your order number to begin the return or exchange process.
Prepare Your Item
Ensure the furniture is in its original condition and securely packaged in its original protective wrapping to prevent damage during transit.
Schedule Collection
Our specialized white-glove delivery partners will contact you to arrange a convenient time to pick up the item directly from your home.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund or ship your replacement piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing